[BPO Insights] Where We're Going: The Anyreach Vision for the Next 18 Months

The Last Post This is the 130th piece of content I've published in 26 weeks.

[BPO Insights] Mid-Year Performance Benchmarks in AI-Powered BPO Deployments

Why I'm Writing This This is the last Thursday post in a 26-week series.

[BPO Insights] Year 2 Revenue Scaling Patterns in the Small-to-Enterprise BPO Market

The core argument: winning 10 small BPOs in 90 days generates more revenue, more case studies, and more production data than chasing 3 enterprise logos for 12 months.

[BPO Insights] The Warmest Introduction I've Ever Gotten Came From Our Smallest Customer

The Email That Changed Our Pipeline In April, I received an email with a subject line I didn't expect: "You need to talk to my friend.

[BPO Insights] 6-Month BPO AI Market Retrospective: What Changed and What's Coming in H2

Six Months of Data, One Clear Story In January, I started publishing weekly analysis of the BPO AI market.

[BPO Insights] The CX Industry Isn't Being Disrupted. It's Being Rebuilt From the Interaction Layer Up.

I've used the word "disruption" in some of those posts.

[BPO Insights] What I'd Tell Myself 6 Months Ago About Selling to BPOs

Six Months of Tuition Six months ago, I knew how to build an AI product.

[BPO Insights] The Case Study Economics: What One Production Deployment Is Worth in Pipeline Value

The Most Undervalued Asset in B2B AI Sales Everyone in B2B knows case studies matter.

[BPO Insights] How a 20-Agent BPO Taught Me More Than a 40,000-Agent Enterprise

The Call That Changed How I Think About Customer Size Six months ago, I would have ranked our prospects by agent count.

[BPO Insights] Spanish Is Non-Negotiable: The Multilingual Mandate in US Healthcare CX

And in US healthcare, the language that matters most is Spanish.

[BPO Insights] The AI-Powered BPO Tech Stack in 2028: A Complete Architecture

The Tech Stack That Doesn't Exist Yet Most BPO technology stacks in 2026 look like they were assembled by accident.

[BPO Insights] The Conversation That Made Me Rethink Our Entire Product Roadmap

The Feature Request That Wasn't Six months ago, I sat in a conference room with a BPO operator who ran a 350-seat operation focused on healthcare scheduling.

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[BPO Insights] The Referral Flywheel: Why Happy BPO Partners Generate 70% of Pipeline

The Pipeline Source Nobody Optimizes Every startup I know obsesses over two go-to-market channels: outbound sales and inbound marketing.

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[BPO Insights] What Happens in the Room When You Show a BPO Their Client's AI Agent

The Demo That Sells Itself I've done this demo over 200 times now.

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[BPO Insights] FQHCs Are the Perfect AI Customer: High Volume, Low Tech, High Need

The Market Nobody Is Talking About Every AI company in healthcare is chasing hospitals.

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[BPO Insights] The Global Expansion Playbook: Which Markets Are Ready for AI-Powered CX

Some Are More Ready Than You Think.

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[BPO Insights] Mid-Year Performance Analysis in AI-Powered BPO

What Actually Happened Six months ago, I had a plan.

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[BPO Insights] 330 Blog Posts Per Month: The Math Behind AI-Powered BPO Lead Generation

Traditional BPO Marketing Is Economically Broken The traditional BPO marketing playbook looks like this: attend 4-6 industry conferences per year at $8K-$25K each.

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[BPO Insights] The Prospect Who Called Our AI Agent 3 Times Before the Meeting

The Best Demo Is the One You Don't Give We had a meeting scheduled with a mid-size BPO.

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Best AI Customer Support Platforms for Ecommerce in 2026

WISMO, returns and cancellations decide ecommerce support ROI. How six AI platforms compare on order actions, intent-level containment, peak elasticity, and revenue recovery.

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Vapi Alternatives in 2026: 6 Voice AI Platforms Compared

Vapi is a great toolkit — but a toolkit and an operation are different purchases. Six alternatives compared, the build-vs-buy iceberg, and where each path wins.

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AI Voice Agents for Insurance in 2026: Use Cases, Compliance, and ROI

The insurance use cases that work in production, the compliance questions that decide the deal, and where voice AI ROI actually concentrates for carriers, MGAs and BPOs.

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[BPO Insights] The "Build vs. Buy vs. Partner" Decision Tree for BPOs Evaluating AI

Every BPO operator I talk to is asking the same fundamental question: "How do we get AI capability?" The question is simple.

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[BPO Insights] The Unbundling of the BPO: Which Functions Get Automated, Which Get Elevated, and What's New

Each function has different skill requirements, different economics, and different susceptibility to automation.