[BPO Insights] Hiring Our First Enterprise Sales Rep Taught Me We Weren't Ready

The Hire That Was 6 Months Too Early I hired an enterprise sales rep because the pipeline felt like it needed one.

[BPO Insights] If BPOs Absorb 6 Hidden Costs, What's Their Real Margin on AI Partnerships?

The Costs Nobody Accounts For Every AI vendor selling through BPO partners prices their platform based on their own cost structure.

[BPO Insights] The Security Review That Took 4 Months (And What I'd Do Differently Next Time)

The Deal That Got Stuck in Compliance Purgatory Four months ago, we started a conversation with a social enterprise BPO.

[BPO Insights] BPO Funding Activity Is Down 40%: The Market Is Picking Winners and They Don't Look Like BPOs

Most BPO Operators Haven't Noticed.

[BPO Insights] The Convergence of Voice, Vision, and Desktop AI: Why "Agentic" Isn't a Buzzword

The Buzzword Problem Let me state something upfront: I'm tired of hearing "agentic AI." Every enterprise software company now claims to have an "agentic" platform.

[BPO Insights] Three Features I Built That Nobody Uses (And One I Almost Didn't Build That Everyone Wants)

The Features I Was Proud Of I'm going to tell you about three features my team spent months building.

[BPO Insights] Implementation Fee Structures: How Payment Timing Impacts BPO Technology Adoption

The Deal That Died on the Wrong Number A Pan-African BPO operator wanted to run a proof of concept with our platform.

[OpenClaw] OpenClaw vs Building Your Own Enterprise AI Agent: A CTO's Guide

A CTO's comparison of using OpenClaw, building custom AI agents, or buying an enterprise platform. Evaluate build vs buy for enterprise AI agent deployment.

[BPO Insights] What a 53% Healthcare Revenue BPO Taught Me About Vertical Focus and AI Urgency

The CEO Who Showed Up to a Vendor Call I've been on hundreds of evaluation calls with BPOs.

[BPO Insights] BPO M&A Is About to Accelerate: Why AI-Ready Operators Command 2-3x the Multiple of AI-Lagging Peers

The Quiet Shift in BPO Due Diligence Something changed in the last 12 months in how private equity firms evaluate BPO acquisition targets.

[OpenClaw] Don't Ban It, Channel It: The Enterprise Playbook for the AI Agent Wave

Banning AI agents like OpenClaw won't work. Learn the proven enterprise playbook for channeling AI agent adoption into secure, compliant, productive outcomes.

[BPO Insights] Outcome-Based Pricing Restructures the Entire BPO Value Chain — Not Just the Invoice

The Misunderstanding Most BPO executives treat outcome-based pricing as a pricing decision.