![[BPO Insights] Mid-Year Performance Benchmarks in AI-Powered BPO Deployments](https://storage.ghost.io/c/40/ac/40ac18d7-d0cb-4132-9e8b-e6740dedd4ad/content/images/size/w600/2026/02/04_the_builders_log-17.png)
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[BPO Insights] Mid-Year Performance Benchmarks in AI-Powered BPO Deployments
Why I'm Writing This This is the last Thursday post in a 26-week series.
![[BPO Insights] What I'd Tell Myself 6 Months Ago About Selling to BPOs](https://storage.ghost.io/c/40/ac/40ac18d7-d0cb-4132-9e8b-e6740dedd4ad/content/images/size/w600/2026/02/04_the_builders_log-16.png)
bpo_insights
[BPO Insights] What I'd Tell Myself 6 Months Ago About Selling to BPOs
Six Months of Tuition Six months ago, I knew how to build an AI product.
![[BPO Insights] The Conversation That Made Me Rethink Our Entire Product Roadmap](https://storage.ghost.io/c/40/ac/40ac18d7-d0cb-4132-9e8b-e6740dedd4ad/content/images/size/w600/2026/02/04_the_builders_log-15.png)
bpo_insights
[BPO Insights] The Conversation That Made Me Rethink Our Entire Product Roadmap
The Feature Request That Wasn't Six months ago, I sat in a conference room with a BPO operator who ran a 350-seat operation focused on healthcare scheduling.
![[BPO Insights] Mid-Year Performance Analysis in AI-Powered BPO](https://storage.ghost.io/c/40/ac/40ac18d7-d0cb-4132-9e8b-e6740dedd4ad/content/images/size/w600/2026/02/04_the_builders_log-14.png)
bpo_insights
[BPO Insights] Mid-Year Performance Analysis in AI-Powered BPO
What Actually Happened Six months ago, I had a plan.
![[BPO Insights] Pre-Seed Life: What Building an AI Company Actually Looks Like Right Now](https://storage.ghost.io/c/40/ac/40ac18d7-d0cb-4132-9e8b-e6740dedd4ad/content/images/size/w600/2026/02/04_the_builders_log-13.png)
bpo_insights
[BPO Insights] Pre-Seed Life: What Building an AI Company Actually Looks Like Right Now
I'm going to describe what building an AI company actually looks like at the pre-seed stage.
![[BPO Insights] The Feature Request That Taught Me to Say No](https://storage.ghost.io/c/40/ac/40ac18d7-d0cb-4132-9e8b-e6740dedd4ad/content/images/size/w600/2026/02/04_the_builders_log-12.png)
bpo_insights
[BPO Insights] The Feature Request That Taught Me to Say No
The Request The email came in on a Thursday afternoon.
![[BPO Insights] A Client Gave Us Feedback That Changed Our Product Roadmap](https://storage.ghost.io/c/40/ac/40ac18d7-d0cb-4132-9e8b-e6740dedd4ad/content/images/size/w600/2026/02/04_the_builders_log-11.png)
bpo_insights
[BPO Insights] A Client Gave Us Feedback That Changed Our Product Roadmap
The operator was their AI operations lead, someone who had transitioned from a senior agent role into managing the AI deployment.
![[BPO Insights] The Integration Nobody Warned Us About](https://storage.ghost.io/c/40/ac/40ac18d7-d0cb-4132-9e8b-e6740dedd4ad/content/images/size/w600/2026/02/04_the_builders_log-9.png)
bpo_insights
[BPO Insights] The Integration Nobody Warned Us About
The Integrations We Planned For When we started building an AI voice platform for healthcare CX, we mapped every system integration we'd need.
![[BPO Insights] From 0 to 5 Production Deployments: The Playbook We Built](https://storage.ghost.io/c/40/ac/40ac18d7-d0cb-4132-9e8b-e6740dedd4ad/content/images/size/w600/2026/02/04_the_builders_log-8.png)
bpo_insights
[BPO Insights] From 0 to 5 Production Deployments: The Playbook We Built
Deployment Zero Before I talk about the five deployments, I need to talk about the one that preceded them.
![[BPO Insights] The Week Everything Almost Fell Apart](https://storage.ghost.io/c/40/ac/40ac18d7-d0cb-4132-9e8b-e6740dedd4ad/content/images/size/w600/2026/02/04_the_builders_log-7.png)
bpo_insights
[BPO Insights] The Week Everything Almost Fell Apart
I'm Not Going to Polish This One I'm writing this on a Friday afternoon.
![[BPO Insights] I Stopped Selling Features and Started Sending Cloned Websites](https://storage.ghost.io/c/40/ac/40ac18d7-d0cb-4132-9e8b-e6740dedd4ad/content/images/size/w600/2026/02/04_the_builders_log-6.png)
bpo_insights
[BPO Insights] I Stopped Selling Features and Started Sending Cloned Websites
The Deck Nobody Wanted For our first 8 months of selling, we did what every enterprise software company does.
![[BPO Insights] Watching Our AI Handle Its First 200 Weekend Calls](https://storage.ghost.io/c/40/ac/40ac18d7-d0cb-4132-9e8b-e6740dedd4ad/content/images/size/w600/2026/02/04_the_builders_log-5.png)
bpo_insights
[BPO Insights] Watching Our AI Handle Its First 200 Weekend Calls
Friday 5:01 PM The clinic closed.