The Builder's Log

bpo_insights

[BPO Insights] The Hardest Conversation I Have Every Week: Telling BPO Operators Their Timeline Is Wrong

The Calendar That Doesn't Match Every week — and I mean literally every week — I have a version of the same conversation.

bpo_insights

[BPO Insights] Why I Turned Down a Faster Path to Revenue — and What It Cost Me

The Offer That Was Hard to Refuse Three months ago, I had four BPOs ready to write checks.

bpo_insights

[BPO Insights] We Deployed AI at a Community Health Center. Here's What Broke First.

The Use Case Looked Simple After-hours patient scheduling for a community health center network.

bpo_insights

[BPO Insights] Why Pre-Revenue Compliance Investment Has Become Table Stakes for Enterprise AI Vendors

The Decision That Felt Wrong Six months into building Anyreach, I was staring at a bank balance that made compliance investment feel reckless.

bpo_insights

[BPO Insights] The Deal That Took 10 Months to Not Close (Yet): What Enterprise BPO Sales Actually Looks Like

Month 1: The Introduction The introduction came through a warm connection.

bpo_insights

[BPO Insights] The Best Sales Weapon We Built Wasn't Planned: How Website Cloning Became Our Highest-Converting Demo

The Accident We didn't build website cloning to sell better.

bpo_insights

[BPO Insights] Why Every AI Voice Deployment We Close Ends Up in Healthcare: The Accidental Beachhead

When I started building Anyreach, the thesis was broad: agentic AI for enterprise CX.