The 2028 Thesis

bpo_insights

[BPO Insights] "Don't Call Us a Customer": Why BPOs Reject Vendor Relationships and What the Partnership Model Actually Looks Like in 2028

The Word That Kills Deals I was three months into a relationship with a mid-market BPO.

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[BPO Insights] The BPO Use Case Nobody Is Talking About: Why Real-Time AI Translation Will Be a Bigger Market Than Full Voice Automation

Asked good questions about latency and resolution rates.