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bpo_insights

[BPO Insights] The Referral Flywheel: Why Happy BPO Partners Generate 70% of Pipeline

The Pipeline Source Nobody Optimizes Every startup I know obsesses over two go-to-market channels: outbound sales and inbound marketing.

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[BPO Insights] What Happens in the Room When You Show a BPO Their Client's AI Agent

The Demo That Sells Itself I've done this demo over 200 times now.

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[BPO Insights] FQHCs Are the Perfect AI Customer: High Volume, Low Tech, High Need

The Market Nobody Is Talking About Every AI company in healthcare is chasing hospitals.

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[BPO Insights] The Global Expansion Playbook: Which Markets Are Ready for AI-Powered CX

Some Are More Ready Than You Think.

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[BPO Insights] Mid-Year Performance Analysis in AI-Powered BPO

What Actually Happened Six months ago, I had a plan.

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[BPO Insights] 330 Blog Posts Per Month: The Math Behind AI-Powered BPO Lead Generation

Traditional BPO Marketing Is Economically Broken The traditional BPO marketing playbook looks like this: attend 4-6 industry conferences per year at $8K-$25K each.

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[BPO Insights] The Prospect Who Called Our AI Agent 3 Times Before the Meeting

The Best Demo Is the One You Don't Give We had a meeting scheduled with a mid-size BPO.

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[BPO Insights] The "Build vs. Buy vs. Partner" Decision Tree for BPOs Evaluating AI

Every BPO operator I talk to is asking the same fundamental question: "How do we get AI capability?" The question is simple.

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[BPO Insights] The Unbundling of the BPO: Which Functions Get Automated, Which Get Elevated, and What's New

Each function has different skill requirements, different economics, and different susceptibility to automation.

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[BPO Insights] Pre-Seed Life: What Building an AI Company Actually Looks Like Right Now

I'm going to describe what building an AI company actually looks like at the pre-seed stage.

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[BPO Insights] The Data Network Effect: Why Every Production Call Makes the Next One Better

The Moat That Builds Itself Every AI vendor talks about data moats.

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[BPO Insights] "We'll Circle Back Next Quarter" -- Decoding BPO Delay Language

The Language of No That Sounds Like Maybe Nobody in enterprise BPO sales says "no" directly.