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bpo_insights

[BPO Insights] Where We're Going: The Anyreach Vision for the Next 18 Months

The Last Post This is the 130th piece of content I've published in 26 weeks.

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[BPO Insights] Mid-Year Performance Benchmarks in AI-Powered BPO Deployments

Why I'm Writing This This is the last Thursday post in a 26-week series.

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[BPO Insights] Year 2 Revenue Scaling Patterns in the Small-to-Enterprise BPO Market

The core argument: winning 10 small BPOs in 90 days generates more revenue, more case studies, and more production data than chasing 3 enterprise logos for 12 months.

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[BPO Insights] The Warmest Introduction I've Ever Gotten Came From Our Smallest Customer

The Email That Changed Our Pipeline In April, I received an email with a subject line I didn't expect: "You need to talk to my friend.

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[BPO Insights] 6-Month BPO AI Market Retrospective: What Changed and What's Coming in H2

Six Months of Data, One Clear Story In January, I started publishing weekly analysis of the BPO AI market.

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[BPO Insights] The CX Industry Isn't Being Disrupted. It's Being Rebuilt From the Interaction Layer Up.

I've used the word "disruption" in some of those posts.

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[BPO Insights] What I'd Tell Myself 6 Months Ago About Selling to BPOs

Six Months of Tuition Six months ago, I knew how to build an AI product.

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[BPO Insights] The Case Study Economics: What One Production Deployment Is Worth in Pipeline Value

The Most Undervalued Asset in B2B AI Sales Everyone in B2B knows case studies matter.

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[BPO Insights] How a 20-Agent BPO Taught Me More Than a 40,000-Agent Enterprise

The Call That Changed How I Think About Customer Size Six months ago, I would have ranked our prospects by agent count.

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[BPO Insights] Spanish Is Non-Negotiable: The Multilingual Mandate in US Healthcare CX

And in US healthcare, the language that matters most is Spanish.

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[BPO Insights] The AI-Powered BPO Tech Stack in 2028: A Complete Architecture

The Tech Stack That Doesn't Exist Yet Most BPO technology stacks in 2026 look like they were assembled by accident.

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[BPO Insights] The Conversation That Made Me Rethink Our Entire Product Roadmap

The Feature Request That Wasn't Six months ago, I sat in a conference room with a BPO operator who ran a 350-seat operation focused on healthcare scheduling.